In the fall of 1999, the American phone company Bell Atlantic and the U.K based Vodafone Touch PLC announced they would be creating a billion dollar merger. By April 2000 Bell Atlantic had fused with another named GTE and formed a company by the name of Verizon Communications.
Over the course of a decade and a half, Verizon acquired various smaller companies offering mobile phone service and expanded it’s profits exponentially. As the times changed Verizon changed with the times and began to focus on Verizon Wireless. As flip phones were replaced by smartphones the company began to shift itself towards new territory in internet and mobile services. The advent of 3G wifi internet, really brought in an entirely new and lucrative market for Verizon.
Proceeding throughout the years Verizon’s 3G network became 4G prior to emerging in it’s LTE, Long Term Evolution, form today. Bringing customers products as diverse as the Jetpack hotspot or their LTE network, Verizon has never been at a loss for ways to expand itself.
Verizon customer care
As you would naturally expect from a company that offers so many services and products, Verizon has an eye towards quality customer service. Between their Verizon stores, customer service hotlines, live chat, and emails you can reach them at any time and in many ways.
You can always call Verizon customer service agents at 1 (800) 837-4966 for any questions you have. Sometimes certain problems can’t be solved through simply talking to someone else about them. You may need to have the assistant demonstrate what you would like to be done. There’s even a “remote assistance” option that allows Verizon to help you by having an assistant take control of your desktop briefly to take care of an issue for you.
To make customer service as convenient as possible Verizon has organized it’s customer service in various categories. If you have issues with your internet you go to that category while if you happen to be having a problem with your TV or phone there are categories for those issues as well.
For obtaining Verizon customer service faster you may also choose to receive help from Verizon’s virtual assistant. This helpful AI can answer your questions and guide you through the problems you may be having. If you’re having problems setting up a hotspot or tethering through your phone, this is a faster way to get the service you need.