T-Mobile is a Bellevue, Washington based wireless mobile carrier founded in 1994. They have a nationwide 4G LTE network that covers 67.4 million customers with a capability of reaching 308 million Americans. Under various subsidiaries, T-Mobile operates in the United States, Albania, Austria, Germany, Croatia, the Czech Republic, Greece, Hungary, Netherlands, Poland, Romania, Slovakia and the United Kingdom.
Known in the United States as the “un-carrier”, T-Mobile offers customers a wide array of no-contract cell phone plan options starting with their $40 unlimited talk, text and data plan. T-Mobile carries major smartphone manufacturers that operate on the Android and iOS platforms, like Apple, Samsung, LG, HTC, Kyocera and ZTE. Smartphones, accessories, tablets and wearable technology can be found in over 3,000 T-Mobile retail locations throughout the United States.
In addition to the product selection and plans offered by T-Mobile, they are also the recipients of various nationally recognized awards that include:
- Best Place to Work for LGBT Equality by Human Rights Campaign (2014,2015,2016)
- One of the World’s Most Ethical Companies (Ethisphere Institute 2016)
- Highest Ranked Customer Service Performance Among Wireless Providers (2016,2015,2014)
T-Mobile Customer Care Information
T-Mobile provides friendly and convenient customer care support by utilizing various service channels. Customers have the option of calling directly to speak with a live representative, engaging in a live chat with a representative online, finding answers to commons questions on the T-Mobile community discussion forum, connecting with them on one of the social media accounts or stopping by one of the 3,000 retail locations across the United States.
The links below will provide you with direct access to their various customer care channels. You can contact T-Mobile by phone during their regular business hours:
- 661 if calling from a T-Mobile phone
- 1-877-406-0909 if calling from another line
- For personal: 1-877-413-5903
- For business: 1-844-4AT-WORK
- International: 1-505-998-3793
- TTY Representatives for hearing and speech impaired: 1-877-296-1018. Sunday – Saturday: 3:00am – 10:00pm (PST)
To engage in live chat with a customer care representative, click this link. To find answers to common questions on the T-Mobile community forum, visit this webpage. To locate the nearest T-Mobile retailer to your location, click the link below, follow this link. To find answers to the most common payment questions, visit their FAQ Section. Visit this section for questions regarding T-Mobile’s mobile plans. For any questions pertaining to your account, such as payment or login issues, follow this link.
Connect Through Social Media:
Connect with T-Mobile and get your questions answered through one of their various social media accounts. You can follow them on their pages below:
While there are many digital ways to pay your monthly bill, T-Mobile offers 4 payment locations you can mail payments to if need be. Simply mail your payment to the closest location on the list below:
PO Box 51843
Los Angeles, CA 90051-6143
PO Box 790047
St.Louis, MO 63179-0047</li>
PO Box 660252
Dallas, TX 75266-0252
PO Box 742596
Cincinnati, OH 45274-2596
You can mail questions or comments to the T-Mobile Customer Relations Office at:
PO Box 37380
Albuquerque, NM 87176-7380
To stay up to date with T-Mobile, you can find them at: