IRS customer support service

For Americans, dealing with the IRS is just part of life. Their service advisors are the only tax representatives with the authority of the United States government behind them. Over the years, as the role of IRS has grown tremendously, so has the need for customer care. Their agents can help you determine when you will receive your tax refund and help you fill out forms accurately to avoid interest and penalties.

For more complicated tax situations, including education and healthcare credits, the IRS can also provide guidance on which course of action is best to take.

IRS telephone assistance information

IRS taxpayers assistanceThankfully, getting in touch with the IRS is easier than it’s ever been. Most taxpayers are best serviced through the individual taxpayer line at 1-800-829-1040. Those who need help with business taxes can use the IRS business line at 1-800-829-4933. A TDD line for the hearing impaired is also available at 1-800-829-4059. Agents at all of these numbers are available from 7AM to 7PM in your local timezone. (Exception: Taxpayers in Alaska and Hawaii are routed to IRS service centers that use Pacific Time).

Additionally, if you need assistance on behalf of a tax-exempt organization, retirement plan administrator, or governmental department, you can call 1-877-829-5500, Monday through Friday, between 8AM and 5PM in your local timezone.

Taxpayers should be aware that specialists for estate, gift, and excise tax issues are only available at service centers that use Eastern Time. For assistance with an estate or gift tax situation, call 1-866-699-4083, Monday through Friday, between 8AM and 4PM Eastern Time. Answers to excise tax questions can be obtained by calling 1-866-699-4096, Monday through Friday, from 8AM to 6PM Eastern Time.

IRS Online Help Information

Many questions can now be answered online without having to speak to an IRS representative. If you need to check the status of your refund, get a tax transcript, file a return, make a payment, amend a return, learn more about the Affordable Healthcare Act, or protect yourself from identity theft, you can save yourself some time by visiting the IRS website instead. Just go here to quickly find the information or online application you’re looking for.

IRS Local Tax Assistance

You may not be aware that many areas have local IRS agents to help you face-to-face. If you are interested in this, visit this section of the IRS website to use their Taxpayer Assistance Center Office Locator. All appointments with an IRS Taxpayer Assistance professional must be made in advance, and not all areas have TAC offices.

To find the right address to send your return and/or payment, visit the Where to File Addresses page on the IRS website. For any other mail correspondence, use the address provided in your most recent IRS notice.

You can follow the IRS on Twitter, Tumblr, and Facebook for tax announcements and quick tips for tax preparers. The IRS also provides taxpayers and preparers with numerous informative videos on their YouTube channel.

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IRS Frequently Asked Questions

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