GNC is a specialty retailer of health and wellness products, including vitamins, supplements, sports nutrition, protein, diet, cleansing, and herbs. They also sell pet items, beauty products, and athletic gear. Also known as the General Nutrition Center, the company produces private-label products for Sam’s Club, Pet Smart, Rite Aid and drugstore.com. Some of its brand names include GNC WELLbeING, Pro Performance, Pro Performance AMP, Longevity Factors, Mega Men, and Ultra Men.
The company was founded in 1935 by David Shakarian. Initially, he opened a small health food store in downtown Pittsburgh, where the company is now headquartered. Shakarian seized on the health food craze of the 60s and changed the name of his company to General Nutrition Center. When the 80s rolled around, GNC had established itself as a leader in the field with over 1,000 stores and growing. Currently, there are over 9,000 GNC stores worldwide, including the US, Canada, and Puerto Rico. Over 5,000 of these stores are franchises or store-within-a-store locations.
Additionally, the company maintains an online store bearing its name, the recently acquired LuckyVitamins.com as well as a mobile app. Since Shakarian’s death in 1984, the company has changed hands several times. Today, it is owned by the Ontario Teacher’s Pension Plan and Ares Management, operating under GNC LLC.
GNS customer care service
GNC is leading the vitamins and supplements industry. With franchises and corporations around the world depending on their products, GNC works hard to maintain its relationship with the consumer. To do this, GNC continuously evaluates its customer relations and implements procedures to improve relationships.
One such method is through its customer loyalty program that lets customers take advantage of exclusive offers. Over 50% of the company sales come from customers enrolled in the program. Not only this, GNC maintains a truth in labeling policy, which lists all a product’s ingredients and nutritional information. This way, customers can make informed decisions before purchasing a product. Moreover, surveys show that GNC customers appreciate the selection they are offered. Furthermore, GNC has a customer service driven culture.
You can reach an agent 24 hours a day, 7 days a week. The number to contact them is 877-GNC-4700. The typical response time is 45-90 seconds. They can also be reached at the corporate office at 412-288-4600 or via fax at 412-288-4764. A chat option is also available on their website.
Below you will find helpful links to help you get in touch with GNC:
- For answers to general questions, check out the FAQs page.
- To contact customer via online form, click this link.
- For help on your account, your order, privacy information and more, try the Help Desk.
- For information on item availability, click here.
- You can find the return policy here.
- To track an order without signing into account, just enter order number and zip code here.
- You can purchase gift cards via this link.
- If you are interested in opening a franchise, click here.
- The store locator is at this link.
- To check out GNC’s international websites, click here.
GNC Corporate Headquarters address:
300 6th Ave
Pittsburgh, PA 15222-2514
To keep up-to-date on the latest news, follow GNC on their social media accounts.