There is a great story behind the airline that is something special in the air. On April 15, 1926, Charles Lindbergh flew the first American Airlines flight from St. Louis, Missouri to Chicago, Illinois. After flying only small routes for eight years, the airline started to grow into what it is today.

The founder of American Airlines C.R. Smith worked with Donald Douglas to create the DC-3, a plane that changed the whole airline industry. They did by transitioning from carrying mail to taking people where they need to go. Over the decades, they have a great growth and history. I am going to share the highlights of this history with you.

In the 1930’s American took their first DC-3 flight from New York to Chicago and started trading on the New York Stock Exchange. In 1957, they opened the world’s first special facility for flight attendant training, the American Airlines Stewardess College in the Dallas-Fort Worth area. During the 1960’s, they employed Dave Harris, the first African-American pilot for a commercial airline. In May of 1981, they introduced A Advantage, the first airline loyalty program.

In March of 1991, America Airlines celebrated its one billionth customer. During the year of 1997 (July), all of their flights became nonsmoking. On September 11, 2001, they felt the grief that we all felt. The tragedy hit home for them because they lost twenty-three people that included pilots, flight attendants, and family during the terrorist events that involved two of their flights. They started using mobile boarding passes in the year of 2008.

Last year, they merged with US Airways so they could begin working as one airline. Along with the special service that their customers get in the air, American Airlines also provides great customer service and quite a few ways to contact them.

American Airline passengers assistance

aa-customer-supportAmerican Airlines customer service has representatives that can help people that speak English, Spanish, Japanese, Mandarin Chinese, and are speech and hearing impaired.

  • English speaking people can contact them at 1-800-433-7300, twenty-four hours a day.
  • Spanish speaking customers can reach them at 1-800-633-3711 around the clock.
  • Japanese speaking customers can contact from six am to twelve midnight at 1-800-237-0027.
  • Mandarin Chinese customers can call them at 1-800-543-1586 twenty-fours a day.
  • While the Headquarter phone number is: (817) 963-1234

For customers calling from Africa, Asia Pacific, the Caribbean and Bermuda, Europe and Russia, Mexico, Central, and South America, and the Middle East can find their contact information and hours of operation on this website.

For customers that wish to contact American Airlines customer service online, there is a form that they can fill out at this page. Customers can find a lot of answers to their questions in American’s Frequently Asked Question section that is located at this page (along with connections to contacting them if a customer needs additional assistance).

Passengers that want to contact American’s corporate office can write them a letter or call them at:

4333 Amon Carter Blvd.
Ft. Worth, Texas

If a customer wants to find American on social media, here is how they can do it. They are available on FacebookTwitter and Instagram. On YouTube, you can watch videos about them on their official channel. Alternatively, can get get in touch with them via LinkedIn. Finally, you can also find them on Snapchat under the username AmericanAir.

Being special is what sets American Airlines apart from other airlines. They have special customer service on the ground and special people in the air to help their customers. From updated technology to great customer service, they always have something special in the air.

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