7-Eleven is an international convenience store chain that opened in 1927 as “Tote’m Stores,” and changed its name in 1946. The stores began as convenient stores selling basic grocery items to eliminate the need for customers to travel farther into town. Today, they sell a variety of convenience items including basic groceries, snacks, beverages, sandwiches, bakery items, hot meals, liquor in some locations, and basic travel necessities.
The chain is famous for their Big Gulp soda deals and their frozen Slurpee treats. The company is based in Irving, Texas, and now has locations in North America, Asia, Europe, and Oceania.
7Eleven customer service
7-Eleven is always open to questions, comments, and suggestions. You can fill out this online survey giving suggestions and feedback. The survey gives the option to give feedback for a particular store location as well as general feedback for the corporate level.
Mail can for customer service be sent to this address:
P.O. Box 711
Dallas, TX 75221-0711
Mail correspondence should be addressed to the department you wish to reach: Customer Relations, Franchise Department, Human Resources Department, Community Relations Department, Merchandising Department, Corporate Communications Department, Real Estate Department, or International Department. The address remains the same for each department, but must be labelled to reach the intended recipient.
7-Eleven’s customer service representatives can be reached by phone at 972-828-7011 every day from 7AM to 11PM.
The company also has a strong social media presence, and can be reached on the following outlets:
Twitter and Instagram allow users to follow live updates from 7-Eleven, tag the company in posts, and repost updates to their own page. Facebook allows users to follow updates, tag the company in posts, write directly on the company’s main page, and write a private message with questions, comments, or concerns. Messages sent to their Facebook page can expect a response within a few hours. For direct access to survey forms, coupons, updates, and more customers can download the 7-Eleven app for their smartphone (available for both iOS and Android). The app is free and offers loyalty rewards including “Buy 6, Get 7,” offering customers a free drink after six of the same type are purchased and linked to the app.
7-Eleven strives to offer the best customer service possible, and is prompt to respond to any requests they receive. Reach out using any of these methods today if you require assistance or would like to provide feedback.