United Airlines, Inc.‘s meager beginnings started in 1916 as postal transport by William Boeing; it was not officially named United Airlines, Inc. until 1931 after a history of similar titles. Passenger transport began around 1928. Over the decades, United’s thematic patriotic colors of red, white and blue have morphed into a primary gray with red, white and blue accents.
In these past almost-100 years, United Airlines has had quite a history, including mergers and alliances with both Continental Airlines and U.S. Airways. They have survived a successful Chapter 11 re-organizational bankruptcy, multiple disagreements with their employees’ union, and perhaps most significantly, the terrorists attacks of September 11, 2001, in which two of the four aircraft involved were United flights.
Yet, this mammoth airline seemingly has fought back and won. United Airlines (UAC) maintains its main offices in Chicago, Illinois, but other main hubs are Denver, San Francisco, and Washington, D. C. They continue to be one of the largest and most prestigious commercial airline carriers in the United States. Their current fleet consists almost totally of the Boeing 747-400, Boeing 757, Boeing 767, and the French Airbus 320. United Airlines was also one of the first airlines to adopt the large twin-engine Boeing 777 into their fleets.
Contacting United Airlines and Customer Service
United Airlines, Inc. has a very specific and departmentalized Customer Commitment Statement that can be found at united.com. Following is a list of links that may be helpful:
- Flight Reservations: This page in itself has links to rental cars, hotels, reservations, vacation packages, and even cruise searches. There are even links to assist with flight cancellations, refund policies, and even check-in!
- Mileage Plus Members: This page offers information about joining Mileage Plus, the benefits it offers, and latest deals offered by the airline.
- Special Deals: This page contains information about the latest deals and offers by United Airlines.
- General FAQ’s: This page has primarily FAQ’s with flight reservations; however, it is highly maneuverable to reach FAQ’s regarding other questions one may have.
- Security Clearance and Processing Times: Review this page to learn more about estimated time needed to clear security, process and procedure for security, and the Do’s and Don’ts of luggage and carry-ons.
- Customer with Disabilities: Passengers who have disabilities or are traveling with companions who have disabilities need to review this page.
- Visit this link for technical support with website issues:
- An overall map of all of United Airline’s webpages can be accessed here.
United’s Customer Contact Center can be reached 24 hours and is the number to call should you need assistance with a disability — or should there be a complaint about service for a passenger who has a disability: 1-800-228-2744.
Principal physical address:
United Airlines, Inc.
233 South Wacker Drive
Chicago, Illinois 60606-0649
While the postal address is:
United Airlines, Inc.
PO Box 06649
Chicago, IL 60606-0649
United’s slogans have changed dramatically over the years, but the current one is “Fly the Friendly Skies!”