Mercedes customer support service

Mercedes is a worldwide manufacturer of automobiles and is one division of a larger corporation called Diamer AG. The company was founded in 1965 and remains headquartered in Stuttgart, Barden-Wurttemberg, in Germany. The company designs, engineers, and sells luxury cars, buses, coaches, and trucks. Today, they are one of the most globally recognized automotive brands on the market.

Mercedes’ slogan is “The Best or Nothing,” and their high quality products have made them extremely popular. In 2015, for example, the company sold 343,088 vehicles overall. They employ 22,000 people in their 368 associated dealerships. They employee an additional 1,600 people just at the Mercedes headquarters and related offices in Germany.

Mercedes Customer Care Information

Mercedes customer serviceMercedes wishes to deliver only the best products, and they want the same when it comes to customer service. Here are all the ways in which the company can be directly contacted.

If customers reside in the United States and wish to contact Mercedes customer service directly by telephone, they can call the number 1-800-FOR-MERCEDES, or 1-800-367-6372 and press 4 between the hours of 9a.m. and 9p.m. eastern time, Monday through Friday. For emergency roadside assistance, Mercedes owners can call 1-800-367-6372 and press 1 24 hours a day, seven days a week.

The following website URLs are useful in getting assistance from Mercedes:

  • This link will lead Mercedes customers to the live chat webpage, where they can chat directly with a customer service representative between 9a.m. and 5p.m. eastern time, Monday through Friday.
  • On this webpage, Mercedes customers can email in their questions or concerns to a representative, and someone from the company will reply within a couple of days at most.
  • Here, customers or prospective customers can browse frequently asked questions that may already have answers, saving them the time of contacting the company and waiting for a response.

If customers wish to write in directly to Mercedes Financial services, their physical mailing address is as follows:

Mercedes-Benz Financial Services
ATTN: Lockbox Department
36455 Corporate Drive
Farmington Hills, MI 48331

Mercedes can be found and contacted on all of the following social media platforms:

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Mercedes Frequently Asked Questions

The most popular questions submited by Mercedes customers. Can't you find a solution to your problem? Submit a new question!

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