Forever 21 customer support service

Forever 21 is a U.S. brand of fashion retailers based out of Los Angeles, CA. The brand’s first store opened in 1984 and now has 732 locations throughout North and South America, Asia, Africa, Europe, the Middle East, and Australia. The company averages $4.4 billion in yearly revenue, despite several controversies involving copyright issues and employee health. They offer clothing for women, girls, and men, and are known for their affordable prices on fashion clothing. It is currently ranked 5th in the United States among specialty retailers.

Forever 21 customer service

Forever 21 strives to provide great customer service in a convenient way. You can reach them by phone toll free at 1-888-494-3837 during these hours:

  • Monday through Friday 5AM to 6PM
  • Saturday 7AM to 5PM
  • Sunday 8AM to 5PM

International support can be reached at 213-741-8257 during the same hours PST.

Forever21 after sale serviceFor your convenience, they provide a Frequently Asked Questions page on their website. Here you can find help with registration, ordering, checking your order status, shipping, returns, and gift cards. They also offer a size guide, payment information, and an updated copy of their privacy policy.

They also offer a chat option for assistance:

  • Monday through Friday 7AM to 8PM
  • Saturday 7AM to 5PM
  • Sunday 8AM to 5PM

Visit their website and click the chat icon in the lower right corner to chat with a representative for help in any areas. While for help finding a store, use their online store locator. For email assistance, start at this page. You can expect a response within 24 hours when using the email option.

Forever 21 also has a strong social media presence. You can find them on the following outlets:

Twitter and Instagram allow users to follow live updates from Forever 21, tag them in posts, and repost updates and images. Facebook allows users to tag Forever 21 in posts, write a message on their public page, and send a private message with questions, comments, or concerns. Forever 21 regularly interacts with customers and fans using their social media, and you can expect a response via Facebook message within an hour. Pinterest allows users to follow inspiration boards, Youtube offers videos from the company, and Google Plus gives the opportunity to message Forever 21 directly or post on the company’s main page.

Customers' rating

88%

4/5 (1)
5/5 (1)
4/5 (1)
5/5 (1)
4/5 (1)

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Forever 21 Frequently Asked Questions

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