When it comes to cars, the Ford Motor Company has been providing quality vehicles to citizens of the United States since it was founded in 1903 by a man named Henry Ford. In these next 20 years, the Ford Motor Company would go on to be one of the most efficient, profitable, and largest companies in the world. By the time the Great Depression hit, when other companies crumbled under the economic weight, the Ford Motor Company stood strong, using innovation such as the Ford Assembly Line to stay afloat.
Today, around 113 years later and with factories all over the world, the Ford Motor Company has remained a family-controlled company that continues to provide excellent vehicles that drive at the forefront of technological innovations. From the classic Model T all the way to the modern Ford Mustang, this company is one that not only cares about growth and innovation, but also about the customers that support it year after year.
Ford Customer Service
With all this being said, customer service is the top priority for the Ford. Customers are the backbone of any company, and Ford is no exception. Customers in need of assistance are able to contact Ford in a variety of ways, depending on their needs and means.
For example, customers in the U.S. can call one of two numbers: 1-800-392-3673 or 1-800-232-5952 (for the hearing impaired). Both of these numbers are available Monday through Friday from 8:00 a.m. to 8:00 p.m Eastern Time as well as every Saturday from 9:00 a.m. to 5:30 p.m.
Furthermore, an internet live chat option can be found on the Ford Motor Company website or by following this link. Live chat representatives are available Monday through Saturday from 8:30 a.m. to 11:00 p.m. and Sunday from 10:30 a.m. to 11:00 p.m. Customers who choose this method need only enter a few fields of information in order to be connected to a representative to meet their needs via a simple text chat process.
The Ford Motor Company also has a twitter account (@FordService) that can be contacted every weekday from 8:00 a.m. to 11:00 p.m.
Finally, customers can reach the Ford Motor Company through mail by sending their inquiries to the following address:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126