eBay is a global marketplace platform with a portfolio of e-commerce brands including the Marketplace, StubHub and Classifieds. The company was founded in 1995 and is visible all over the world. The Marketplace is an online bazaar with over 164 million active buyers and one billion live listings. StubHub gives ticket buyers a virtual view of their seats. The Classifieds platform has 12 brands under it and is geared to servicing local communities.
The eBay Marketplace allows shoppers to browse on any device at any time with access to a variety of inventory from multiple sellers. Buyers can pay in their own currency and sellers can use the eBay shipping platform to deliver their goods around the world. eBay stands behind all goods sold and offers a money-back guarantee if the item sold is not as advertised. The Marketplace is innovative in that buyers and sellers are encouraged to give feedback on their transactions to encourage good will. Sellers also have the opportunity to give a portion of their sales to charity.
eBay Customer Care Information
eBay is focused on customer service. If you are located in the U.S., you can call them by phone, toll-free on Monday through Friday from 5AM to 10PM (PT) for help at 866-540-3229. For technical support, toll-free assistance is available at 866-961-9253. If it’s after hours, sellers have a variety of tutorials and videos available to them at eBay.com. You can also click on one of the links available below to get a variety of online help services.
The following website URLs are useful in getting assistance from eBay:
This is the master page for getting help on eBay. This is where to go if you have a general question but are not yet sure what specifically to ask about. Most of the eBay pages have a Help and Contact button at the top and you simply click on the area where you need assistance.
This is a direct link to the customer service home page. To find an answer to a problem locate your topic in the menu and on the Contact eBay tab you will find the email, chat and phone call options.
In the Customer Support section at the bottom of most eBay pages, click Seller Information Center to find guided tours, interactive tutorials and more.
To ask other sellers and staff moderators for help in solving problems go to the Community section at the bottom of most eBay pages. Once there, click on Discussion boards at the top of the page. This is a special member-to-member forum where buyers and sellers can ask questions, give or receive answers and share information. This is also located in the Community section at the bottom of most pages. Once there, click on Answer center at the top of the page.
The company mailing address is:
2025 Hamilton Avenue
San Jose, California 95125