3M customer support service

In 1902, 3M was founded in Two Harbors, Minnesota as the Minnesota Mining Company by a group of businessmen looking to get into the mining industry. After a few years in business, management realized their mineral holdings had little commercial value, so they encouraged their employees to develop innovative products. In 1914, Three-M-ite Cloth became the company’s first exclusive product, and other early product creations included Scotch brand tapes, masking tape, and waterproof sandpaper.

Today, 3M is an international conglomerate with over $30 billion in annual sales and over 90,000 employees. The company has operations in over 65 countries, and it has over 55,000 products that are sold in over 200 countries. Some of 3M’s products include Post-it notes, Nexcare bandages, Filtrete home filtration, and Scotch brand products. 3M also produces products for the electronics, energy, automotive, and manufacturing industries.

3M customer care information

There are many ways customers can contact 3M for general questions and help information. The toll-free number for the help center is 1-888-364-3577, and you can call them Monday through Friday from 8am to 5pm CST. You can also send them an email message through the company website. A response to an email message can take between 24 and 48 hours. There is also an online live chat session option that is available during business hours where you can have your questions answered by a customer service representative.

The help center website has a Frequently Asked Questions section where you can get information about how to contact a specific employee, check on the status of a job application, present a new product idea, or make a suggestion about an existing product. Alternatively, you can send 3M a fax at 1-800-603-7758. Lastly, their mailing address is:

3M Corporate Headquarters
3M Center
St. Paul, MN 55144-1000

While the following website URLs are useful in finding more information about 3M products:

  • If you use 3M products that contain hazardous substances, here is where you can get Safety Data Sheets, which has information about these products.
  • This website is where you can track shipments of 3M products.
  • 3M follows environmental, health, and safety regulations. Here you can find the company’s regulatory information and compliance on this website.
  • This is the 3M Consumer Product Safety Improvement Act Certificate website that has information about company products that comply with the CPSIA.

Lastly, these are the social media websites for 3M:

Customers' rating

88%

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3M Frequently Asked Questions

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